Have questions regarding our products? We've got answers (usually)! Feel free to use the form below to contact us. Our team will review your submission and get back to you as soon as possible, usually within 1 - 2 business days. If you're checking out our website during our business hours, feel free to live chat with us using the button on the bottom right of the page!

We strongly recommend checking out our FAQs below, as there may already be an answer to your question.

To speed things up, please include any necessary info, including your order number or Kickstarter backer number, so that we can quickly get to the bottom of your question!

Hero's Armory
PO Box 674
Phoenixville, PA 19460

Some FAQs about orders:

Tracking says "delivered" but I have not received my order?

First things first - please reach out to your local USPS to see if they first have a solution. This is the first step we take, so reaching out to us first simply draws things out. If USPS claims there is nothing else they can do, please use the form below to contact us and we can begin the process to get you a replacement!

How quickly do orders ship out?

Orders typically ship within 1 - 2 business days of being placed. Our team tries to ship out on Mondays, Wednesdays, Fridays & Saturday mornings. If your order is delayed substantially, we'll be sure to let you know via the contact method you provided during checkout!

Where is Hero's Armory located?

While our customer support works remotely & our convention staff is always on the move, our main office & shipping department operate out of Boise, Idaho!

I received the wrong item - what can I do?

Please use the form below to get ahold of us, and be sure to include your order number (or backer number if this is regarding a Kickstarter campaign). If we require you to ship something back to us, we will cover the shipping costs and provide you with a return shipping label!

Can I return or cancel an order?

Returns & cancellations are so rare here at Hero's Armory (because people LOVE our stuff), but we understand that issues can arise! To get started, simply contact us using the form below and explain the issue, and we'll get you taken care of as quickly as possible. Make sure to include your order number to speed things up!

Be sure to check out our full Shipping and Returns Policy for more information!

Still have questions?

Fill out the form below to get started!

  • Shipping & Returns

    Our shipping policies allow heroes to return unused products with ease. We also provide free replacements on broken or incorrectly cut keys!

    Read full Shipping & Returns policy 
  • Privacy Policy

    True heroes care about privacy. That's why we've taken the correct approaches to assure that your information is used solely to process & deliver orders.

    Read full Privacy Policy 
  • Secure Shopping

    We've got all the certificates & policies in place to keep your experience safe & secure while shopping here at Hero's Armory!

    Read full Secure Shopping policy 
  • Terms & Conditions

    From understanding cookies to posting reviews, our Terms & Conditions helps you feel safe & confident shopping with us here at Hero's Armory.

    Read full Terms & Conditions policy 
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