Have questions regarding our products? We've got answers (usually)! Feel free to use the form below to contact us. Our team will review your submission and get back to you as soon as possible, usually within 1 - 2 business days. If you're checking out our website during our business hours, feel free to live chat with us using the button on the bottom right of the page!
We strongly recommend checking out our FAQs below, as there may already be an answer to your question.
To speed things up, please include any necessary info, including your order number or Kickstarter backer number, so that we can quickly get to the bottom of your question!
PO Box 674
Phoenixville, PA 19460
Some FAQs about orders:
Tracking says "delivered" but I have not received my order?
How quickly do orders ship out?
Where is Hero's Armory located?
I received the wrong item - what can I do?
Can I return or cancel an order?
Be sure to check out our full Shipping and Returns Policy for more information!
Still have questions?
Fill out the form below to get started!
Shipping & ReturnsRead full Shipping & Returns policy
Our shipping policies allow heroes to return unused products with ease. We also provide free replacements on broken or incorrectly cut keys!
True heroes care about privacy. That's why we've taken the correct approaches to assure that your information is used solely to process & deliver orders.
Secure ShoppingRead full Secure Shopping policy
We've got all the certificates & policies in place to keep your experience safe & secure while shopping here at Hero's Armory!
Terms & ConditionsRead full Terms & Conditions policy
From understanding cookies to posting reviews, our Terms & Conditions helps you feel safe & confident shopping with us here at Hero's Armory.