Have questions for your next adventure?
Browse our FAQs below to see if your question already has an answer. Of course, we don't know the answers to everything...but there's a good chance we might...
...especially if it has anything to do with our products, video game lore, the meaning of life or Tolkien knowledge.
Did you know you spelled "Heroes" wrong in your logo & website?
But yes, we understand that the plural of "Hero" is in fact "Heroes", which is why we also own "HeroesArmory.com" and a few other variations of this name, all of which will re-route back to this website!
Want to collaborate on a project?
Will you be a vendor at our event?
Where do you manufacture your products?
Can I suggest a design for one of your products?
Questions about orders:
How quickly do orders ship out?
Where are you guys located at?
I received the wrong item - what should I do?
Can I return or cancel an order?
Be sure to check out our full Shipping and Returns Policy for more information!
QUESTIONS ABOUT KEYS:
Do I need to send you my key?
We sell two of the most popular types of keys (called keyways) on our website, called Kwikset & Schlage. It's very likely that you have one of these two keys! We have a keyway guide that you can look at here. This guide is also in the product description for every key that we sell. Please take a look at this chart to determine which type of key you have.
If you still can't determine your key, feel free to Contact Us and send a picture of your key - we will take a look and let you know if it's compatible!