FREQUENTLY ASKED QUESTIONS

While browsing our site, you may have some questions that need some answers! Feel free to browse some of our most frequently asked questions below. Simply click the question to reveal the answers. If you don't see an answer to your question, you can Contact Us or use the "Live Chat" button at the bottom right of every page on our website during business hours. In either case, we'll get you an answer as quickly as possible!

NOTE: If you're wondering what kind of key you need for The Key Armory, you'll likely find an answer on our Keyway Reference Guide!

GENERAL QUESTIONS:

WHY ARE THERE DIFFERENT BRANDS FEATURED ON THIS WEBSITE?

That's a great question! Nearly four years ago, we created the first prototype of a house key. This eventually lead to The Key Armory, which launched with just 5 designs. Over time, more designs were added, and the company continued to grow! After the success of The Key Armory, we branched out to create three additional subsidiaries - 1) Sword Clips, 2) Bottle Blades & 3) Sword Drives. For a long while, these brands existed on their own. But the more we grew, the more we realized that putting everything onto one website would benefit us (and our customers) greatly!

So we ultimately created Hero's Armory, where the everyday hero can stock up on anything they need to be legendary!

To learn more about how all of this came to be, feel free to check out the About Us section of the site!

HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?

Orders generally leave our offices within 1 business days. We use USPS to assure quick, cheap shipping to our customers. You'll also receive a tracking number to the email address you provided when checking out. Once shipped, most items take 3 - 4 business days to arrive in the United States, and roughly 2 - 3 weeks for international orders!

WHERE ARE YOU LOCATED/SHIPPING FROM?

Our offices and ALL of our product is stored at our offices in Salt Lake City, Utah! We have a fulfillment team who works around the clock to assure orders are shipped as quickly and efficiently as possible. We do not dropship (meaning we don't have a third party fulfill for us) so we can focus on providing a smooth, awesome experience! :)

Furthermore, we are the ONLY creators of all of the products you find at Hero's Armory! You won't be able to buy them anywhere else! If you'd like to learn more, check out the About Us page!

WHERE DO YOU MANUFACTURE YOUR PRODUCTS?

We manufacturer lots of different items, so it's important to shop around to find the absolute best mass production teams for the specific items we create. We are proud to say that most of our products are manufactured right here in the United States (Oregon), and the rest is made in China through a very reputable manufacturer that has proven time and time again to provide the absolute best quality available!

HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?

Orders generally leave our offices within 1 business days. We use USPS to assure quick, cheap shipping to our customers. You'll also receive a tracking number to the email address you provided when checking out. Once shipped, most items take 3 - 4 business days to arrive in the United States, and roughly 2 - 3 weeks for international orders!

THE KEY ARMORY:

DO I NEED TO SEND YOU MY KEY?

No, you do not need to send us your key! We simply manufacture and sell the blank keys, which you then take to your local locksmith or hardware store to get it cut. The only thing you need to know is which type of key you have, which we've detailed in our Keyway Reference Guide.

HOW DOES THIS WORK? WHERE DO I GET MY KEY CUT?

Like we mentioned above, we sell the blanks, which you get cut at your local locksmith/hardware store. We always recommend a local locksmith, as they are more knowledgeable than an average hardware employee. After you order, we'll ship your key within 1 - 2 business days.

HOW DO I KNOW WHICH TYPE OF KEY I NEED?

There are a variety of different keys used throughout the world. We carry two of the most common types, Kwikset & Schlage, right here at The Key Armory. It's very likely that your key is one of these two, though occasionally, a different type is used, especially outside of the United States. There are few differences between these types of keys, but they are not interchangable. In the end, it comes down to whatever locks were installed on your door when it was installed.

To determine which type of key you need, use our Keyway Reference Guide!

I DON'T HAVE A KWIKSET OR SCHLAGE KEY. NOW WHAT?

Unfortunately, if your key doesn't match the Kwikset or Schlage styles detailed above, then we don't carry any keys that are compatible with your locks (with the exception of the Yale key type for The Hero's Sword). Be sure to follow our Facebook page and keep an eye out for any additional key types we may announce in the future!

WHAT HAPPENS IF MY KEY GETS CUT INCORRECTLY?

The Key Armory replaces all incorrectly cut keys for free (within the United States - those outside of the states must cover additional shipping costs), assuming you have ordered the correct key type (see our Keyway Reference Guide). Click here for more info on our policies!

SWORD CLIPS:

WHY/HOW SHOULD I USE A TIE CLIP?

A tie clip is the perfect accessory to really bring your whole outfit full circle! Our tie clips look great and allow you to both look sharp and show off some personality!

Tie clips clamp the tie to the shirt between the second and third button. Many people use it just to clip the front of the tie to the smaller side on the back, but this is actually not the correct way to use a tie clip. For best results, clamp it underneath your shirt to keep your tie from swinging around!

ARE THERE PLANS FOR MORE DESIGNS?

Absolutely! Sword Clips has proven to be a huge success, and we can't wait to continue expanding and adding more designs & items to the lineup!

We plan on adding a few extra cufflink designs over the next months (some Star Wars, Thundercats & Kingdom Hearts inspired designs). From there, we'll likely launch another Kickstarter campaign (as we sometimes do) to get 10 more designs funded, and might even create some custom ties throughout the process!

Be sure to like our Facebook page to stay up to date on current & future updates!

YOU SHOULD MAKE A KINGDOM KEY WITH A SILVER HANDLE & GOLD BLADE...

Yeah, yeah, yeah...we've heard ya loud and clear! You want a Kingdom Key that looks like King Mickey's keyblade!

We're working on it! :)

SWORD DRIVES:

WHEN WILL SWORD DRIVES BE AVAILABLE FOR PURCHASE?

Sword Drives are currently in the development stage right now, and we plan on funding the manufacturing for Sword Drives on Kickstarter. The campaign will launch October 8th, 2018, and we hope you come help us get it funded so we can bring this awesome idea to life!

WHAT SIZES ARE AVAILABLE?

Currently, Sword Drives are available in 2 different sizes: 16 GB & 32 GB.

We played around with larger sizes, but they are much, much more expensive. We also came to the realization that for MOST people, 16 & 32 GB drives serve their purpose just fine. But check out the next question regarding plans to expand further into larger designs...

WILL MORE SIZES BE ADDED LATER?

We would love to add more designs eventually. We'll need to wait, however, to see how this product does in general and if the demand for larger sizes is high/strong enough. Of course, we are hoping to do as much as possible and expand into many more sizes, starting with 64 GB.

WHAT ABOUT USB 3.0 & USB-C? ARE THESE COMING?

Like the above answer, we'd love to branch out into larger sizes & styles. For now, we're simply starting with the 16 GB & 32 GB 2.0 flash drives and we'll move forward from there!

BOTTLE BLADES:

ARE THERE MORE DESIGNS COMING?

We actually have big plans for Bottle Blades, and what you currently see is just a small sample of what is yet to come! Keep your eyes peeled for more news regarding additional bottle openers, including new axe designs! We expect to reveal more info on future plans in early 2019!

WHAT ARE THE BOTTLE BLADES MADE OF?

Each Bottle Blade is made from high-quality stainless steel for a classic and gorgeous look! In addition, all three designs include the leather strap featured in the product images, assuring that the bottle opening feature works flawlessly each and every time!

YOU SHOULD MAKE THE LEVIATHAN axe from...

YEAH, THE LEVIATHAN AXE FROM THE NEWEST GOD OF WAR! WE GET IT, STOP TELLING US!

We're working on it. :)