Q: Do I need to send you my key?
A: Nope, no need to send us your key! In fact, PLEASE DON'T send us your key, because there is nothing we can do with it! :)
We sell two of the most popular types of keys (called keyways) on our website, called Kwikset & Schlage. It's very likely that you have one of these two keys! We have a keyway guide that you can look at here. This guide is also in the product description for every key that we sell. Please take a look at this chart to determine which type of key you have. If you still can't determine your key, feel free to contact us and send a picture of your key - we will take a look and let you know if it's compatible!
Q: I don't have a Kwikset or Schlage. Now what?
A: If you don't have a Kwikset or Schlage, it's very likely that your key is not compatible with ours. The exception is Weiser keys - if you have a Weiser WR5, you can use one of our Kwisket keys and it will work with your lock. It should also be noted that The Hero's Sword (Key) is currently available as a Yale Y1 key, which is used primarily in the UK. However, always go to a real locksmith (as we said above), as these can be a bit trickier to cut.
If your key isn't compatible, we recommend taking a look at our other product lines to find something that interests you!
Q: Where should I get my key cut?
A: While you can get your new key cut at a hardware store like Home Depot, Lowes, Ace Hardware or even Walmart, we always recommend finding a true, local locksmith in your area! Not only are we huge supporters of small & local businesses, but it's just a simple fact that a real locksmith will always cut your key much better!
Q: My key got cut incorrectly...what can I do?
A: It is possible that a locksmith may cut your key incorrectly. In those rare cases, we will ship you a brand new key, completely free of charge! Simply contact us and attach a few pictures of the incorrectly cut key, along with the key you are trying to duplicate!
We've provided the necessary resources to assure you buy the correct keyway. If you have a question, please contact us prior to purchasing to make sure that your key is compatible.
- This replacement policy does not include keys that were purchased for locks other than Kwikset and Schlage.